Instawork
2021
Redesigning Job Discovery for Flexible Work
Improving how flexible workers discover, evaluate, and book shifts through a faster, clearer mobile experience.
Role
Product Engineer
Timeline
July 2025
Team
3 Designers
Platform
Mobile application
Redesigning job discovery for speed and clarity
Instawork connects businesses with flexible workers, but the experience of finding and applying to jobs wasn’t as seamless as it could be. Users were often overwhelmed by scattered listings, unclear filters, and a process that required more effort than necessary to complete simple actions.
I worked directly with developers to define the scope and direction of the redesign. I was responsible for the full design process, from identifying issues in the job search experience to redesigning key flows and creating the final UI. I focused on simplifying how users browse and apply to jobs, while making sure everything stayed consistent and practical to implement.
Evolving their Design System
Firstly, I refined their design system to create alignment across screens and reduce cognitive load. This allowed the booking flow to feel cohesive, predictable, and faster to complete. Some components we also used in their website.
Redesigning the website
Redesigned the Instawork website to create a clearer, more engaging experience for connecting businesses with flexible workers. The project focused on improving information hierarchy, simplifying navigation, strengthening the visual system, and creating a more intuitive path for users to discover and understand Instawork’s services.
Previous screens
The previous experience made it difficult for workers to quickly understand and evaluate opportunities. Key information was scattered throughout the flow, while the distinction between Jobs and Gigs added unnecessary complexity. The redesign streamlined the experience by surfacing essential details earlier and introducing Shifts as a clearer, more consistent way to represent available work.
Removing friction from the booking process
The booking flow was simplified to eliminate unnecessary steps and reduce mental effort. By making interactions more straightforward and predictable, users are move smoothly from browsing to applying without disruption.
Signup & Onboarding Experience
Improved Instawork’s onboarding experience by streamlining the existing preference-setting flow and reducing friction between signup and discovering relevant jobs.
Helping users make faster decisions
Important job details were surfaced earlier, so users can evaluate opportunities at a glance instead of digging through multiple screens. This reduces hesitation and supports quicker, more confident choices.
Clearer Visibility Into Earnings
Earnings are easy to scan at a glance, giving users a clear sense of what they’ve made, what’s pending, and what’s ready to withdraw. Payouts, bonuses, and payment status are organized in a way that reduces uncertainty and helps users stay on top of their income.
Incentivizing consistency through rewards
A clear and structured rewards system shows users their progress and performance. By tying incentives to reliability and activity, it encourages ongoing engagement while helping users understand how to unlock additional benefits.
Impact on Job Discovery and Booking
The redesigned experience makes it quicker to discover and apply for jobs while improving clarity across the platform. By aligning the interface with how users actually behave, it supports both immediate actions and long-term engagement.
+29%
Increase in booking completion rate
–34%
Decrease in booking
drop-off
+17%
Improvement in post-booking satisfaction